Orders & Shipping
1. How long does it take to process my order?
All orders are carefully processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, you'll receive a confirmation email with tracking details.
2. What shipping options do you offer?
- Standard Shipping: 7–12 business days
- Express Shipping: 5–10 business days
- Free Shipping: 7–12 business days
3. Do I need to pay U.S. tax?
Yes, applicable U.S. taxes will be added to your order at checkout.
4. How can I track my order?
Once your order ships, you'll receive a tracking number via email. Track your package on the carrier's website or via our Track My Order page.
5. Do you ship internationally?
We ship within the United States, EUR and Canada.
Returns & Refunds
6. What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. For full details, see our Refund Policy page.
7. How do I start a return?
To start a return, email us at support@sobroso.shop. We'll provide a return shipping label and instructions once your request is approved.
8. Are there any items that cannot be returned?
Yes, the following items are non-returnable:
- Gift cards
- Downloadable digital products
- Final sale or clearance items
- Used or damaged items not due to our error
9. When will I receive my refund?
Once we receive and approve your return, refunds are processed within 10 business days to your original payment method.
10. What should I do if my order arrives damaged or incorrect?
Contact us immediately at support@sobroso.shop with your order details and photos of the damaged or incorrect item. We'll resolve the issue promptly.
Contact Us
11. How can I contact customer support?
Our team is here to help:
- 📧 Email: support@sobroso.shop
- 📞 Phone: +1 772-253-9331
- 📍 Business Address: Sobroso, 1140 Baywood Dr, Petaluma, California 94954, United States
- ⏰ Business Hours: Mon–Fri 9:00 AM – 5:00 PM
We're happy to assist with any questions or concerns.