Refund policy

Refund Policy

At Sobroso, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received
  • Unworn or unused
  • With original tags attached
  • In its original packaging
  • Proof of purchase or receipt is required

To initiate a return, please contact us at support@sobroso.shop

All approved returns must be sent to: 📍 1140 Baywood Dr, Petaluma, California 94954, United States

Please note: Items returned without prior approval will not be accepted.

Damages & Issues Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items Unfortunately, we cannot accept returns on:

  • Sale items
  • Gift cards

Exchanges The fastest way to receive a different item is to return the original item first. Once your return is approved, you can place a new order for the desired product.

🇪🇺 European Union – 30-Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 30 days for any reason, without justification.

Returned items must:

  • Be in original condition
  • Unworn or unused
  • With tags attached
  • In original packaging
  • Include proof of purchase

Refunds Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 30 business days.

Please note: It may take additional time for your bank or credit card provider to process and post the refund. If more than 30 business days have passed since your return was approved, please contact us at support@sobroso.shop

CONTACT INFORMATION

Sobroso

📧 support@sobroso.shop 

📞 +1 (772) 253-9331

 💬 Live Chat: Available on our website

📍 1140 Baywood Dr, Petaluma, California 94954, United States