Shipping policy

Shipping Policy

Thank you for shopping with Sobroso. We are committed to delivering high-quality products with a reliable and smooth shipping experience. Please review our shipping details below before placing your order.

Processing Your Order Once you place an order, our team begins processing within 1–3 business days (Monday–Saturday), excluding Sundays and public holidays.

We carefully prepare and inspect each order to ensure quality before shipment.

Delivery Timeframe After dispatch, estimated delivery times are as follows (business days only, Monday–Saturday):

Please note: Delivery estimates do not include weekends or public holidays.

Order Cut-Off Time Orders placed before 5:00 PM Pacific Time (GMT-08:00) on business days will begin processing the same day.

Orders placed after the cut-off time will be processed on the next business day.

Shipping Locations & Charges Currently, we ship to addresses within:

• United States
• Europe

Shipping Rates:

• Free Shipping: Orders $100 or more — Free
• Standard Shipping: Orders $1–$99 — $9.99
• Express Shipping: Flat Rate — $19.99

Shipping Carriers We work with reliable carriers such as:

• USPS
• FedEx
• UPS

Carrier selection depends on package size and destination.

Tracking Your Order Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear in the carrier's system.

Accuracy of Shipping Information To avoid delays, please ensure your shipping address is accurate and complete at checkout.

Sobroso is not responsible for delays or lost shipments caused by incorrect or incomplete address information provided by customers.

Order Changes or Cancellations If you need to modify or cancel your order, please contact us immediately at:

📧 support@sobroso.shop 💬 Live Chat (available on our website)

We will do our best to assist you. However, changes may not be possible once order processing has begun.

Missing or Damaged Packages If your order arrives damaged or is missing, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please:

• Keep the original packaging
• Provide clear photos of the item and packaging
• Contact us at: 📧 support@sobroso.shop 💬 Live Chat

Returns & Exchanges For detailed information regarding returns and exchanges, please refer to our Return Policy page.

Need Assistance? Our Customer Support team is here to help.

📧 support@sobroso.shop 📞 +1 (772) 253-9331 💬 Live Chat: Available on our website 📍 1140 Baywood Dr, Petaluma, California 94954, United States